Shipping policy
Last updated: November 6, 2025
Thank you for shopping with Nayra Aly (PLAYHOUSE Studios AB).
This Shipping Policy explains how we handle processing, shipping, and delivery of your orders placed through our online store.
1. Order Processing
All orders are processed within 3–7 business days after payment is received, unless otherwise stated on the product page.
We do not process or ship orders on weekends or public holidays.
You will receive a confirmation email once your order has been placed, and another email with tracking information when your order has been shipped.
During high-volume periods (such as new product releases, limited editions, or pre-orders), processing times may be slightly longer.
Pre-order items will be clearly marked with an estimated shipping date on the product page.
2. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout and depend on your location, selected shipping method, and package weight.
We currently ship from Stockholm, Sweden, to both domestic and international destinations.
|
Region |
Estimated Delivery Time |
Carrier |
|---|---|---|
|
Sweden |
2–5 business days |
PostNord / DHL |
|
European Union |
5–12 business days |
DHL / PostNord / UPS |
|
International (outside EU) |
10–20 business days |
DHL / UPS / local carrier partner |
Delivery times are estimates and begin once your order has been shipped.
Please note that customs processing times and carrier delays may occasionally extend delivery windows.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and link to track the delivery status.
Tracking updates may take up to 24–48 hours to appear after shipment.
4. Customs, Duties, and Taxes
Orders shipped outside the European Union may be subject to import duties, customs fees, or taxes imposed by your country’s customs authority.
These charges are not included in your purchase price or shipping cost and are the responsibility of the recipient.
We are unable to predict or control these charges, as they vary by destination.
Please contact your local customs office for more information before placing your order.
5. Delivery Issues
We are not responsible for delays caused by customs processing, courier service disruptions, or events outside our control (such as weather conditions or strikes).
Once your order has been handed to the carrier, the risk of loss passes to you.
If your package is lost or significantly delayed, please contact us at info@nayraaly.com, and we will assist in filing a claim or tracing the shipment.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if it is unclaimed, we can resend it once it arrives back — however, reshipping costs will apply.
6. Pre-Orders and Limited Editions
For pre-order items or limited editions, the estimated shipping timeframe will be stated on the product page.
If your order contains both in-stock and pre-order items, the entire order will be shipped once all items are available, unless otherwise specified.
7. Subscriptions (Collectors Club)
Shipping for Collectors Club monthly editions is included in the subscription price unless stated otherwise.
Each monthly print is shipped around the 15th of each month, and you will receive a shipping confirmation email once it has been dispatched.
We are not responsible for missed deliveries due to incorrect shipping details entered at checkout — please ensure your address is always up to date in your account before your renewal date.
8. Damaged or Missing Packages
If your order arrives damaged, please email us within 7 days of delivery at info@nayraaly.com with photos of the damage (including packaging and contents).
We will review your claim and, if approved, offer a replacement or refund according to our Refund Policy.
Missing or stolen packages must be reported to the carrier; we will assist in providing documentation as needed.
9. Contact
For questions about your order or shipping, please contact us:
Nayra Aly (PLAYHOUSE Studios AB)
Birger Jarlsgatan 46B
114 29 Stockholm, Sweden
info@nayraaly.com
10. Legal Information
PLAYHOUSE Studios AB (trading as Nayra Aly) is a company registered in Sweden under organization number 559033-1939 and VAT number SE559033193901.
By placing an order through our store, you agree to our Terms of Service, Refund Policy, and this Shipping Policy.